Refund Policy

Try before you pay

Every account starts on the Free plan with daily voice minutes and session notes. We recommend using it first to confirm that the mentor, voice quality and language support suit you.

When you are eligible for a refund

• You were charged twice for the same period, or charged after cancelling.
• Your payment succeeded but the plan was never activated on your account.
• A technical fault on our side prevented voice sessions for a significant part of your billing period and we could not fix it.
• You request a refund within 7 days of a first-time purchase and have used less than 15 minutes of paid voice time.

When a refund is not available

• Voice minutes already consumed during the billing period.
• Requests made after 7 days of purchase, other than the billing-error cases above.
• Dissatisfaction with an exam result, score or the level of an AI explanation.
• Accounts suspended for breaking the Terms of Service.
• Minutes unlocked through promotions, rewards or free credits.

How to request a refund

Email billing@doubtshalaai.in from the address on your account with the payment reference ID, the plan purchased, the date of payment and a short description of the issue. We review requests within 3 working days.

Processing time

Approved refunds are issued to the original payment method. Banks and UPI providers usually credit the amount within 5 to 10 working days after we process it.

Cancellation

You can cancel a subscription at any time from Settings. Cancelling stops future renewals; the plan remains active until the end of the period you have already paid for, and that period is not refunded except in the cases listed above.